Incorrect information

I called the call center last year after I was advised one of my policy has matured. I was given an amount available. I request to withdraw R x amount knowing I will be left with a certain amount. This year I then wanted to withdraw from the balance to my surprise I was inform It is not available because last year I was given an incorrect amount in error.. My withdrawal was based on the available I was provided.. I don't receive any statements and my profile is not reflecting on my online portfolio still waiting for IT till today...i requested a call recording nothing received . Honestly fed up with this company I would like a call back