mN
musa N

1 reviews | Active since Jun 2016

24 Jun 2016, 08:55

incorrect information

<p>i had a life policy with this company which i took in 2006, due to financial circumrmstances in 2013 the policy lapsed and i was working far from home, i contacted the old mutual help line to reintstate the policy, i was told to complete the forms which required info from the policy document which was at home and would only be going home after 3months, when i contacted the call centre the consultant told me that i could reinstate the policy at any time, however when i got the documents and went to a branch, i was told something different from the call centre, that i had only six months period to reinstate the policy, which the call centre consultant did not tell me. now i feel that it was not my fault that this happened as i had been given false information by the consultant and that meant that all my savings for 7 years went to waste. i would either like to reinstate my policy or get my funds back as i was given wrong info by the consultant.</p>

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Replies (1)
Old Mutual
Old Mutual's reply24 Jun 2016, 09:15
Official

Good day musa ndlovu

Thank you for the review.

I will investigate and contact you directly to resolve.

Kind regards,

Brent Sellidon

Best regards,