incorrect information

I went to Old Mutual in Newcastle Mall on the 18 February, to be assisted with Retirement annuity claim as my age is permitting to receive this payment. I was informed that this claim will take 5 working days and I waited but I did not receive the payment. I went again to confirm at Old Mutual but I was told this time that the claim is subjected to 21 days as the claim need to be processed to SARS. My claim was submitted to SARS and any delays will be with SARS. I went to SARS today to confirm any records of my claim from Old Mutual but there is no record of RA claim and then I went to Old Mutual again. It is a different story now and my claim will be processed on the 18 March. It has not been submitted to SARS till now. Why is Old Mutual delaying and the treating customers fairly principle did not apply with providing correct information but I was too much to ask for from Old Mutual staff members. I am so disappointed on this *********** service. I need my cash urgently to finalise my commitments but which I could have settle already according to the first time frame given.