Incorrect ID Captured on Tax-Free Account – Request for Urgent Correction

I opened a tax-free account for my daughter and noticed that her ID number was captured incorrectly on the policy documents.

I raised this via email but received no response. When I called the call centre, I was advised to terminate the account and open a new one.

This is not acceptable. The correct ID number was provided in the supporting documents, and proper verification should have identified the discrepancy before the policy was issued.

I should not have to go through a lengthy cancellation and reapplication process due to an error that can be corrected administratively.

I am requesting that the ID number be updated on the existing account and that corrected policy documents be issued urgently.

Please can someone take ownership of this matter and resolve it as soon as possible.