CN
Candice N
1 reviews | Active since Nov 2016
04 Jun 2026, 05:54
Incorrect Handling of Banking Details Update
The policyholder's ID and proof of bank account were submitted, and confirmation was received that the banking details had been updated. However, no debit order was processed. I was only later informed that a letter of consent is required. This was not communicated when the update was submitted or confirmed. It's going to be a problem if this policy OMG69667N*** lapses
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Old Mutual's replyOfficial
04 Jun 2026, 07:05Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply04 Jun 2026, 07:05
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management