Incorrect debit orders in my bank account (Discrepancy). 600

<div>Morning Hello Peter team, I'm banking with old mutual money account especially for my salary payment and my debit orders, at the same time I've got policies with old mutual, green light, and savings account. On the 13th of May, there was strange debit orders that were done on my bank account and I didn't know for which policies, it was +-11 debit orders. I contacted my financial advisor to inform him about this unknown debit orders and their policy numbers are unusual. The main problem is that I can't reverse them because Old mutual money account refuse to do the reversals. The response from old mutual was that was someone else's policies it was an error they will investigate and come back to me. From the 13th of May till date I'm still waiting for them to get back to me. What worries me most, this whole discrepancy process affected my credit profile because my debit orders couldn't get payed due to insufficient funds caused by this discrepancy. Can old mutual greenlight pay back my Money and they continue with their investigation? I even don't know for how many times was this happening in the past in my bank account. I am really frustrated of this kind of discrepancy it has made me feel bad and ************* to Old mutual. Please help me 😭😭😭😭</div>