DF
Douglas F
1 reviews | Active since Aug 2024
25 Feb 2025, 10:30
Incorrect debit date
They keep debiting my policy 2-3 days before the date I initially asked them to debit which is the last day of the month. This is causing inconvenience for me.
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Old Mutual's replyOfficial
25 Feb 2025, 10:36Good day Douglas,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Feb 2025, 10:36
Official
Good day Douglas,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management