Incorrect debit amounts. Terrible service

I am writing to express my extreme disappointment with the service I have received from Old Mutual regarding my policy. Despite my severe illness policy lapsing in June, your company has continued to attempt to deduct premiums for this lapsed benefit. This has resulted in multiple instances of incorrect deductions and significant inconvenience for me.

For the month of June ending I had only sufficient funds for my severe illness policy which was R833 but old mutual tried to deduct an amount of R1227 including the severe illness benefit. Because I didn't have sufficient funds in my account I only left funds for my life cover to go off I was told to be paying a double debit ending of June which has caused me inconvenience because of old mutual. Again ending of June a double debit went of my account and again severe illness benefit as well. I was refunded the amount for the severe illness 11 days after which caused me inconvenience. Ending of July again old mutual tried to deduct severe illness benefit we're as I had only the amount for life cover in my bank account. Again ending of August I had to pay a double debit again because of old mutual.

Ending of August I had sufficient funds in my account for the double debit of R1666 to go off. Again old mutual took an amount of R833 for one premium and again tried to deduct R1316 which included premium for life cover and severe illness which has lapsed. I don't understand how can old mutual keep deducting an amount for severe illness when it has lapsed. I was told I can be assured that I won't be deducted for the lapsed benefit. Again old mutual hasn't kept to the promise of what was told.

I am so disappointed in old mutuals service. I have this policy for over 10 years had I known old mutuals service will be so poor I wouldn't have taken a policy with old mutual.

Given the distress and financial inconvenience these actions have caused, I am unwilling to pay the double debit at the end of September. I propose to pay only R833, which covers one premium. I request that Old Mutual sends a confirmation letter acknowledging this adjustment due to the inconvenience and distress caused by their service failures. I look forward to your urgent response and resolution of this matter. Please confirm in writing that you will adjust my September payment as requested.