Incorrect data capturing🤬

I have been waiting for my payout over a month now all because your my email address was captured incorrectly and I would not have known that had I not followed up on my claim.

I submitted a disinvestment claim on the 14th of February and today I am left stranded with no money to pay my debit orders.

How does my email address get captured incorrectly when I had submitted a typed claim form and from the same email address. I honestly hate the inconvenience that I have been caused. I want my money.