Incorrect Cancellation of Funeral policy

On the 30th of July I request a partial cancellation on my Old Mutual Group Schemes funeral cover. I wanted to remove 2 people from the policy and leave only one. I sent through the necessary documentation as requested and on 21 of August I got an email from Brenda Schilder<br> Senior Administrator saying that the policy has been cancelled. I called through their call center to verify what the email meant and the agent confirmed that the whole policy was cancelled. I asked the agent to fix the matter because that is not what I wanted she then said that she will escalate the matter and that someone will call me but no one called me that was almost a month ago and I then went into an old Mutual branch to try and get assistance and the agent that was helping me could only log a call and she gave me this number CE730170. I am still awaiting feedback on that as well because no one has come back to me, the frustrating part and the reason I am writing on hello peter is that should anything happen I won't have funeral cover because Old mutual decided to go and cancel my policy and they do not have a sense of agency on important matters such as this. I am not happy at all!!!