Incorrect advise and horrible service

I been trying for months after my unemployment to change my moms policy to a debit order. Even when I took the policy for my uncle I asked. Your agent told me he can’t help, I will ask someone to call. Till today, I even went to your Centurion branch and I was told the policy are active and I can continue paying the way I do. Which I did, yesterday I went to your branch in George cause your legal team wants to send me a summons for a loan I finish paying already. Again I asked about my moms policy, was told again that’s it’s active. I overheard the person helping me saying there is a restriction on the policy. Which I than ask why? Apparently the policy lapse the 16 September and the last payment was on the 15 July. I have all the proof of payments, that I never missed a payment. No communication or phone calls, I want the policy reinstated but cause I was advise incorrectly, your staff are *********** and unprofessional.