Incopetancy and *****

My account was debited without me signing any policy,and I'm still waiting on my compensation.This has been going on for 4months and there's no sense of urgency to fix my problem I've been calling them almost everyday to find out as to where they're fixing the issue with my airtime and the branch Fourways branch manager and Vennila Naidoo which is in Customer complaints Department is not following up to make sure this is done which shows that they just *********** !!it's so disappointing that ***** can happen and the organisation is taking no action and making sure that they fix this with urgency.Im really shocked and disappointed especially if it's not my fault this has gone too far and I wouldn't encourage anyone to take a policy with them at all because it's a risk!! I keep sending emails and no one cares....All I want is my compensation which is promised to me and I never want anything to Do with Old mutual.Now it's legal action.All they want is your money and nothing else