Inconvenienced Client!!!

Old mutual has disappointed me! I opened investments online for my 2 sons in Mid year of 2024,one is 3 years and 16 years old and they required birth certificate for both of them and my ID, then when I made to claim in December due to emergencies they sent me an sms 6 days after I have signed for a claim awaiting 15 days for pay out to bring an ID copy for my son because My eldest son is old enough to have an ID but when I opened the investments and when I was signing for a claim they did not raise that up, I am sooo disappointed as now they asked me to go do an Affidavit to state that my son does not have an ID yet, now I have to wait another period for the payout and the 3 year old claim has still not paid out yet as the claim was done on the 3rd December 2024 and I have an Old Mutual active account so it should not take this long, I wanted to open an RA as well with Old Mutual and increase my Investments next year now I am thinking twice as their claim system is inconveniencing to clients. I am personally inconvenienced!!!Poor service from the claim department!!!