Inconsistent and selective

On the 31 May 2019 I sent an email to Sihle requesting a cancellation of my policy and never got a response, I then proceeded and filled in a form that was sent to me in January to withdraw from the policy I sent the form and documents on the 3 June 2019. I waited for a response and still did not get a response from Sihle I also tried calling on *** and the number rang till voicemail I figured she might be on leave and decided to forward the email to *** on the 10 June 2019 and I got a response on the same day the 10 June 2019 that the form was incomplete and that it had to be signed by a commissioner the next day the 11 June 2019 I sent an email asking why is it an issue when it was not an issue in January, I have signed the form guided by the one I submitted in January and the payout was done to date I have not received a response or anything. On the 18 June 2019 I sent an email to *** questioning why my form needs to be signed by a commissioner all of a sudden when the same was not signed by a commissioner in January, I received an automated response that a consultant will contact me within two hours its more than 24 now no consultant has contacted me instead I received an email from *** telling the same thing that their company is unable to explain to me, im not sure whether their agents doesn’t read their emails or they are selective. I want the savings to be cancelled and the money not to be deducted from my account on Tuesday the 25th June. All I want is for the cancellation to processed and I don’t want old mutual deducting on the 25 June 2019 as I have tried to cancel this saving on the 31st May. I don’t know why I have not been responded to or what the issue is, why is the form incomplete now all of sudden when the January one was accepted, why is Old mutual not consistent.