Inconsiderate

Hi, I am on the Greenlight policy with Old Mutual since 2002. I have been calling since 2021 to get someone to assist me with reducing my premium. After numerous calls and emails, I decided to go to the branch to speak to a consultant. Someone assisted me at The Glen, I signed the documents and agreed on the reduced premium and reduced benefits. On the 01st of August I saw the same premium was deducted, nothing was changed, I called Old Mutual and was told that nothing was submitted. No one can assist, no one is willing to assist. I always thought so highly of Old Mutual, but seems that they do not care about their client needs.