VK
Vijan K

1 reviews | Active since Nov 2018

30 Dec 2019, 11:24

Incompotant staff

My dad passed away on the 10 December 2019, when we call old Mutual to find out about his benefit s that he had we get told all different stories. One says he has death benefit and the other says he doesn't have any benefits, what's happening guys? Everyone is singing a different song we have policy documents confirming his policies.

0
Replies (2)
Old Mutual
Old Mutual's reply30 Dec 2019, 12:04
Official
Dear Vijan Kisten
We are sorry for your loss.

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Carol OlckersOld Mutual Complaints Management
VK
Vijan K's update30 Dec 2019, 13:03
Reviewer Update
Good day

Please note that I have received positive feedback from your your company. I am satisfied at this stage.