Incomplete and pathetic service

Such a dissapointing and pathetic service from old mutual branch and customer service. I walked into the Old mutual Florida branch at 11:00 this morning, there was no one at the front desk. I greeted and a lady came to allocate me to a consultant but the ticket called me to the front desk and she said its the syatem and eventually assigned me to a consultant by the name of Phumzile. I told her my issues about my policies and sorted my 1st query, my 2nd however, was a mess she called her headoffice and asked irrelevant questions and wasting my time. I called thier head office on my phne phone while with her and spoke to Ryan who did not assist either. And Phumzile asked whether i want to continue with her or head office since i called while with her. Im so angry and dissapointing at the poor pathetic service and the time wasted now Im late for work due to incompetence and poor listening s****s. PATHETIC.