Incompitent

On the 3rd of January went to Katlehong branch for a withdrawal i was assisted after 1 hour 30 mins, however forms were submitted. 4 days later i received a sms stating that there are some information not complete on the forms, i called the customer care, they send me the form and i emailed them back to the email address that was stated on the sms. A week later i received another sms that says from the same forms that section 7 they need the person who identifies me, my to query to all of this is that why was i not assisted completely initially when i visited the branch, now i went back 14/01/2017, i was advised that they cannot retrieve the documents and their systems are down. The staff is very rude i am not sure if it is because the branch is situated in the township, the service is pathetic, and the documents were sent to their provided email address now they can’t retrieve them how is that possible. I am quiet disappointed in Old Mutual, such a big, and well known company, the experience was the worse I ever came across generally in a customer service.