***********ency of Old Mutual

I was a client of Old Mutual. I submitted my tax for 2018 to SARS and yesterday I was informed that Old Mutual made a mistake on a tax directive that was submitted and the information should be amended by Old Mutual. I directly started to make enquiries at Old Mutual call centre- and there all my frustration started. I have sent numerous emails to ********** and ********** as per instruction from your call centre. When I did not receive any acknowledgement of receipt, I enquired from their offices and they said NOTHING was received? I asked my Tax Practitioner to email on my behalf and still NOTHING was received? When I again enquired, the problem could not be solved telephonically because they need the documentation? Why do you then have a call centre who is supposed to be qualified to assist me? I need this sorted out IMMEDIATELY as SARS is only giving me a certain period to respond!