NO
Nathi O

1 reviews | Active since Jul 2018

28 Jul 2018, 07:54

*********** stuff / financial advisor

I started with Old mutual February and everything was fine. Until I requested a call back so that I can add my retirement policy into my services but that's where **** hit the fan. A consultant seem to be helpful called me and advise me to cancel my current services I have an she opened new service apparently Old Mutual can't transfer or keep what I already have. I went directly to the branch to cancel that service. They cancel my service and tell me about administration fee that need to be deducted of which the call centre consultant never explain that to me. They told me at the beach she was not suppose to open new account she is did that causes she the sales person otherwise this services are the same. Cancel took place but old mutual still debit on my account. The money I invested for this couple of months just went to drain I need to start from scratch because of thier griddy stuff. We need financial advice not skelem people who think for them self. Nxi!!!

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Replies (1)
Old Mutual
Old Mutual's reply28 Jul 2018, 23:50
Official

Dear Nathki

Thank you for the review.

We apologise for the bad experience. We will investigate and resolve with you directly.

Regards

Old Mutual Complaints Management

Best regards,