*********** staff/ Lapsed policy

<p>I am very disappointed with Old Mutual, I called to change the debit order account sometime in July but the agent I spoke to did not change it as requested. I have been paying a premium of R252 since the inception of the policy, all of a sudden there is an amount of R187 that is being debited from my Capitec account and R65 from my FNB account which is no longer in use and I have notified Old Mutual of this. I then made a call on the 4th October to inquire about the R65 debit order as I wanted to understand what is it for and why it was sent to my FNB, I told that the person who changed my debit order splitted the premium , she did not change the whole policy but that person assured me that my policy is still active and he has changed the account to the right account. Luckily I asked him to send a message to someone to call me regarding some amendment I wanted to make on the policy, when that person called me last week Friday I got a shock of my life when she advised me that the funeral policy has lapsed, she promised that she will check if it is possible to reistate my policy without me on the phone as I refused tp be inconvenienced due to Old Mutual’s *********** staff, up until now I am still waiting for feedback which she promised to provide latest Monday. Amanda Maseti placed me on hold today for more than 20 minutes and came back with ridiculous feedback, she did not listen to my question and wasted my time, she further refused to provide me with the department head’s email address or name. I question the integrity of the consultants that you guys hire, I doubt if they are fit and proper as they surely do not understand what TCF is. I would like to request the call where I changed my debit order to Capitec as well as the call I made on the 4th October. I am disgusted with the service, it is terrible terrible terrible. I want my policy to be active and my befit not affected, my question had I died before realizing this my kids were going to suffer due to your negligence, they were not going to speak for me and would just probably accept the fact that I did not pay premiums. You guys are really playing with people’s life, I want to know what actions will be taken against the person who failed me in this way.</p> <p> </p> <p> </p>