*********** staff at old mutual poor service

Old mutual has by far the most *********** staff and poor service. Three months after I realized that my policy had not debited from my account as per usual I went to old mutual branch in Durban Pinetown and I was hand a document that I should make payment at a post office or the bank I did just that and the consultant that was assisting me stated that after I had made payment I should return to an old mutual branch with proof of payment and my bank statement to reinstate the policy I did aswell the following month when the debit was meant to be debited again same story no debit was mad I went bank to old mutual and inquired about the matter and I was told my documents were sent late hence the debit didn’t go through but it should go through month end of which it did no once again I’m so annoyed of having to do the same thing 100 time because old mutual is not trained to their jobs properly and level of incompetence is high