*********** staff At Old Mutual

So SARS issued me with a ROT01 and for close to 2 months since I sent my first email to OLD Mutual no one can assist. I have been transferred from one department to the next. Eventually I think I am at the right department they lady ask me for the deceased details for the ROT. It has been frustrating having to del with them. And you wait for ever if you call in. It is as if no one knows what a ROT is at all. From the same department I will get emails 3 different responses. I just have to wonder how it will be if they need to pay out a policy or claim. Really considering of moving my investments.