*********** staff

On the 01 April 2019, I went to Old Mutual Jabulani Mall to cancel my policies namely Savings and Retirement Fund. Savings payout was made 7 days later cool. The after a month I went back to the same last lady who helped me to ask about my retirement fund payout. I was told I need to wait six weeks before I receive it.

Two month after cancelling those policies i was shocked to get a debit order from old mutual, also what made me angry was the fact debit run on an incorrect date. I went to Old mutual JABULANI MALL to query the debit order and my payout i was told that it was no cancel. The lady who was helping me told me that it did not save on the system and she did not even care.

Now they are telling me i must come back to cancel it again when its not my fault. This *********** woman i came twice to check and she told me its been procees month later it did noy save how