1 reviews | Active since Mar 2018
*********** Staff
Cancelled 2 of my polices, 1 last year, one this year, instructed them to be closed and the debit order cancelled. Old mutual still debited my account. The consultant at the branch, Lara Bosch (Greenstone mall) ,assured me my account will not be debited because she had sorted it out. Went to her for assistance and she was rude and informed me that she can not help in any way. It cost me to reverse the debit order. Will never consider using Old mutual again due to their *********** and ill mannered staff.
Dear Eulinda,
I am sorry to hear of the service you experienced. I will investigate what happened with your cancellations and provide you with feedback.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Dear Eulinda,
I am sorry to hear of the service you experienced. I will investigate what happened with your cancellations and provide you with feedback.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Dear Eulinda
Our investigation has revealed that the application to disinvest was completed incorrectly and I attach a copy of the portion indicating that the premiums were to continue. The full cancellation block should have been ticked.
I sincerely apologise for this and the inconvenience and cost involved as a result and I thank you for bringing it to our attention.
Your policy and debit order was only properly cancelled on 27 February after receiving your signed request dated 20 February 2018.
Please forward a copy of your bank statement showing the cost you had to pay to reverse the debit order (for auditing purposes) and we will refund this amount to your account.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Dear Eulinda
Our investigation has revealed that the application to disinvest was completed incorrectly and I attach a copy of the portion indicating that the premiums were to continue. The full cancellation block should have been ticked.
I sincerely apologise for this and the inconvenience and cost involved as a result and I thank you for bringing it to our attention.
Your policy and debit order was only properly cancelled on 27 February after receiving your signed request dated 20 February 2018.
Please forward a copy of your bank statement showing the cost you had to pay to reverse the debit order (for auditing purposes) and we will refund this amount to your account.
Kind regards
Belinda Hunt
Complaints Management
Best regards,