*********** Staff

I have sent an email to Old Mutual [Email Removed] on the 4th November 2015 advising that my banking details have changed and they should start debiting from the new account by 1 December 2015. I received instant feedback the same day from Merlin Barnes,Quality Checker, that the change has been done.<br> Both my OMGPSCHEME & GREENLIGHT are still debited from my old std bank savings account.<br> <br> I called on another 3 occasions and was advised that the change has been made, to my surprise , yet again my old account is debited incorrectly by 02 January 2016.<br> I called this morning shortly before 11am, I don't even know the names of the guy i spoke to. He advised my details for my old mutual scheme can be updated on his side only later today and tried transferring me through to Greenlight and i waited more than 15mins. I cut the call and went online to amend my details and that was an even bigger stuff up as an error kept occurring. I have emailed your helpdesk to assist.<br> <br> Please respond urgently, and ensure that my debit will go off on the 1st of every month, starting the 2 February 2016. I refuse to pay extra charges & fees to substitute their errors, nor double or triple payment.