***********/Slow Service

On 06 October 2015, I went to Old Mutual, Amanzimtoti, to fax the Annuity Option Form to you. On 08 October 2015, my wife made a follow-up call, the documents was received by your office. The person at the Customer Support Centre informed her that the documents was there was definitely in order and should pay out at the beginning of November 2015. All necessary documents accompanied the form, copy our Marriage Certificate, copy of Identity Document, copy of bank statement and proof of address. On or about 4 November 2015 an affidavit or a copy of her Divorce Settlement need to be sent to the Customer Care Centre, to proof that the marriage was dissolved before she took out the Annuity. The affidavit was sent by scanned e-mail. The Divorce settlement was sent on 18/11. We requested feedback. It is 20/11/15, and we have not received any feedback despite our calls and e-mails.