mR
moteba R

1 reviews | Active since Nov 2015

09 Dec 2020, 14:15

*********** SERVICE

Worst experience I have received as a beneficiary of my late moms educational plan for me. I first submitted my claim on 11/09/2020 and I was told everything is fine and should expect payout. I later returned on 17/09/2020 to sign a withdrawal form to release the funds only to then find out I got an incorrect form. I returned on 28/10/2020 and I was given another incorrect form to fill and I was promised that funds would be released but still nothing. I returned on 06/11/2020 and yet again another incorrect form. I returned on 28/11/2020 I was given another incorrect form to release funds due to me. On 03/12/2020 I called the support center and I was sent another form to fill which I signed and sent back with all relevant documentation ... And I have not received any response. For the amount of patience I've been having you guys should make this claim a high priority because I cannot wait any longer. Focus on this claim and give me a call ASAP

0
Replies (2)
Old Mutual
Old Mutual's reply09 Dec 2020, 17:32
Official
  Dear Moteba

Thank you for the review.

We apologise for the inconvenience this has caused.

We will resolve with you directly.

Regards
Brent Sellidon
Old Mutual Complaints Management 

 
mR
moteba R's update09 Dec 2020, 18:12
Reviewer Update
Thank you for the feedback but when will this be resolved though? Your staff is VERY POORLY TRAINED TO ATTEND TO DIFFERENT TYPES OF CLAIMS. All I need is money due because when you collect premiums there is no hassle. PLEASE get someone to look in to my case number and check the documents that I have sent to ***

And simply process the payment.. It's really not that hard. All I expect is to have to money reflect before December 15