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I wish to express my deep concern and dissatisfaction with the level of service that has been provided from old Mutual, with respect to a claim that I submitted in April 2021. It has been 5 months since the claim was lodged and to date, I have not received any progress update on the status of the claim. No correspondence has been forthcoming, which reflects poorly on the level of service delivery and efficiency of Old Mutual. This lack of professionalism is unacceptable from Old Mutual, I am left deeply disappointed to the point where I am considering seeking the assistance of the Ombudsmand to resolve this matter. I am furthermore contemplating shifting my support to an alternative financial service provider who can prioritize my needs and interests as a customer and will never refer or recommend old Mutual to anyone in the near future.

Left miserably frustrated: Zaid Suleman