*********** sales motivated

I have been having plans with old mutual , this month two deduction was done on my account . I was advised only one of my dependants is a beneficiary . I than asked to have one done for both of them . only to find out that the same error was done , I requested a withdrawal of my funds but was told I don't have fund available . My name is Ana not Anna please change that too ? Can I please have all my funds I can invest my money with another company