*********** Old mutual staff.

I would like to log a complain about Old mutual finance, my sister worked for 9 years at Old mutual and she had a life policy with them. However she had to take an early retirement in 2018 July due to her poor health when she was diagnosed with diabetes. The policy was being debited into her account as per policy agreement and when they stopped debiting she called them to ask why and she never had a straight answer but she was given the go around. She is currently staying at the rural areas where she went after her early retirement. There is no old mutual branch at Nkandla and she was struggling to get help even when she tried to contact the company by telephone. However she did speak to an Old mutual advisor by the name of Phadi Madingoana at Old Mutual Tembisa Plaza. What actually ****es me off is that he kept saying there's backlog wherelse he knew he didn't submit her paperwork as she was quiring her policy not debiting. And the second advisor name is Katlego Mphahlele she asked my sister to sign a new form and she sent it to head office and she had feedback where she said they can't reinstate anymore it's already late meaning Phadi never did submit the paperwork as he promised her and he was actually lying about backlog all along. My sister health now is deteriorating because of the stress the company is putting her through. I myself have not only one but two policies with Old mutual and I am having doubts about doing business with them if this is how they treat their clients. My sister is now not working and now her life policy has been cancelled due to the incompetency of Old mutual staff. This is not her fault and now she has to pay the heavy price. I would like my sister to have her policy back and old mutual should sort this out with thier *********** staff as they have failed my sister since the complaint was launched in time before the policy was cancelled.