SN
Sipho N

1 reviews | Active since Jun 2016

23 Nov 2018, 15:58

*********** Old Mutual Headoffice

I went to the Old Mutual branch in Westgate Mall on Thursday 15November 2018, to do a partial withddrawal. On Monday 19November 2018 I got an sms stating that I need to go to the branch to correct my bank account of which this happens for the second time now. I went to the branch that same Monday and got an sms stating the money will be available within 3 days. Today it's Friday and still waiting for the funds to be deposited. The incompetence of Old Mutual headoffice is getting on my nerves as this happens for the second time, I feel that they don't know what they are doing. How can they provide a wrong account number for a client? The first incindent my money was deposited to someone else's account. I am deeply disappointed.

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Replies (1)
Old Mutual
Old Mutual's reply27 Nov 2018, 09:39
Official
Hi Sipho

Thank you for the review.

We will investigate and resolve with you directly.

Regards
Brent Sellidon
Old Mutual Complaints Management