***********. No proper communication with clients. Pathetic response!

My parents have a policy with old mutual for over 40 years. For a while now, maybe a few years we stopped receiving any annual statements on the policy so we don't have any updated information pertaining to this policy we don't even know what's the annual increases unless we phone old mutual, but why should it be like that??? What are the people at old mutual actually doing when it's their job to notify and send the necessary information to clients pertaining to they policies. So this month I decided to call old mutual because the premiums for the month of October hasn't been debited. The response I received was, the anniversary date of the policy is 1st of November every year and we cannot receive any information before the 1st of November. So my question was the debit order for the policy is 25th of every month for the next month so how will we know about the increases if we only receiving annual statements after the 1st of November. And the answer was from an old mutual consultant thats how it works because it's an old policy they go by the anniversary date. Which is ridiculous! How will be know the increases if we are not notified of it, Nor a call or an email letting us know! Henceforth we will never be dealing with old mutual ever! They are unprofessional, and in a way they know what their doing, Because if premiums aren't paid they policy will lapse and they will gain for all these years. Pathetic service delivery. As an upcoming professional I will never be a client of old mutual!