*********** *****!!!!!

I have never in my life seen such incompetence in one company. I went to Old Mutual in March 2021 when my mother died. She had a funeral policy there. We were in the Vaal Mall branch for 2 hours to finalise the claim. The lady there told us there are another policy and the beneficiary was my mother's deceased husband. This lady told me to get a letter of authority to claim this policy. I paid an attorney R1900 to get this LOA for me. When we went to Vaal Mall branch today. We were helped up to a point by one lady for about 10 minutes. She then said oh sorry she can't help us we need to wait for another lady but she is out in the mall to go fetch water. We waited 30 minutes for this lady. The one that had to help us was strolling in with a large coffee and the lady who actually helped us the first time had the water with her. So after I asked reception if this is the lady that needs to help us, she said yes and told her to call us. We sat down at her desk and she proceeded with a personal call on the phone. Only then she switched on her computer ... this all after 10am in the morning. She clearly had the world's time and then after we waited another 30 minutes asked us who we spoke to. My husband showed to the lady and she came to the desk. She said there is R0 in the policy and that this is an annuity and stops when a person dies. So I asked why in the world would she tell me to get a LOA if this was the case. She said something of she could not see the amount without the LOA. But in March she said she is claiming this money with the funeral money we need to bring the LOA. So the lady that helped us this morning had the most disgusting attitude I've ever seen. We wanted to take out a funeral plan and life insurance so I told her that the service level was disgusting and she can close my account. What infuriates me the most is that because of Old Mutual's incompetence, I paid an attorney R1900 to get the LOA for NOTHING!!!!!!!!! My mother did not have anything on her name so that money was spent on Old Mutual's incompetence. If anyone thinks of using these people for anything...please don't. They will not only waste your time, lie to you...they will cost you money as well.