1 reviews | Active since Jan 2015
*********** financial advisor
I took out 3 educational policies for my children last year October. The financial adviser (Balungile Mrwetyana) made a mistake and made one smoothed performance and the other two old mutual class A. I asked her to change and she said she can't make changes, she will only be able to make changes after my first premium. Recently I asked her for the changes she promised and now she is sending me forms. Why do I have to go through admin while she is there one that made mistakes and assured me that she will make changes? And 1 has an annual increase and the other two doesn't. I asked to changed that as well and she gave me a same story. I have an email from her dated 20 October 2017 assuring me that she will make changes after my first premium and now one has increase and the other 2 are still the same amount. What makes me so angry is that she is getting commission for doing nothing. I don't know how old mutual work but this is unprofessional, I tried making changes on the internet myself however I cannot find the smoothed performance life fund. I am even thinking of just cancelling these plans and lose some money and invest else where.
Thank you for bringing the matter to our attention.
We apologise for the service experience and we are looking into your matter.
We will arrange for a consultant to contact you to resolve.
Regards
Vuyani
Complaints Management
Thank you for bringing the matter to our attention.
We apologise for the service experience and we are looking into your matter.
We will arrange for a consultant to contact you to resolve.
Regards
Vuyani
Complaints Management
