*********** employees

<p>Good day</p> <p>My name is Gugulethu Mchunu. A few days ago i went to an Old Mutual branch in Durban (Smith street) to claim an investment of mine that had reached its maturity. I completed all the forms that were given to me. To my surprise, the next day i recieved an sms from Old mutual saying that in order for my request to be processed, i need to sign a surrender form.</p> <p>Mind you, i am 7 months pregnant and getting to the branch is quiet an inconvenient for me at this stage of my pregnancy. Nonetheless i went back to the branch to sign this form.</p> <p>Now after a few days AGAIN i recieve an sms this time stating that in order to process my request i now need to sign a surrender form because apparently i signed the wrong form. My question is who's fault is that, that Old mutual have *********** employees?</p> <p>I am sick and tired of the companys unprofessionalism. I have made it very clear to Old mutual that i want to withdraw ALL of my investment and not part of it.</p> <p>It is clear to me that their employees do not have a clue of what they are doing because this delay is inconveniencing my life and i do not appreciate it.</p> <p>Please attend to this matter ASAP because i am now fed up. My reference number is: CE ***</p> <p>Regards<br />Gugulethu Mchunu</p> <p>Sent from my iPhone</p>