*********** customer care consultants

I recently discovered that my funds are invested in a different fund that I chose i.e the Absolute Smooth Growth portfolio. I chose the Absolute Stable Growth portfolio. I inquired about this via email and I received a reply stating that my funds are indeed invested in the Absolute Stable Growth portfolio. I rep**** once more with a screenshot of my statement stating that 100% of my funds are invested in the Absolute Smooth Growth portfolio. I got another reply contradicting the previous reply with an attached benefit quotation stating exactly this, that all my funds are invested in Absolute Smooth Growth and NOT Absolute Stable Growth which is the portfolio I chose.

I always have this experience with customer care. The people replying to me don't even try to understand my question. They simply reply with the most generic response possible. Please hire customer care consultants who are able to understand questions that clients may ask and who actually make an effort in trying to answer them.