*********** cosultants

Old Mutual needs to deal with their *********** staff. yesterday i called needing help with an account number after holding for 12 mins the stuff answered the phone however it sounded like the family working from home as i was listening to the parents and the child having a conversation while im on the line about good 5 mins keep saying hello, this morning i dialled in again while a consultant im trying to explain the reason for my call she just hang up on me. this is so rude as so ***********, meaning the only way you can get help from old mutual is if you go inside their premises, how does one expect someone to go out whereas we are declared a hotspot of covid? Old mutual you need to train your staff better especially that we pay premiums every month.