*********** Consultants

I filed a claim in February 2020 and due to Covid, I only managed to submit documents in May 2020.

I did not receive good service right from the beginning.

I have been calling to follow up on my claim and all I have been told is that it takes a year to process the claim but in the meantime nothing was being done. I think they were waiting for a year to pass before they actually did anything on my matter.

I received a call on the 17th of December letting me know that everything has been finalized and I should expect payment within 5 days.

Till today, I have received nothing.

I followed up today to find out why payment has not been processed and I was told that the consultant who was assisting me wrote the wrong notes and that payment was yet to be processed.

I am tired of following up with them because even when you call the call Centre, you wait for an hour before your call is attended to.

If I go to the branch, that's even worse. They tell you you will get feedback within 10 days then you never ever get feedback.

Please help, anyone.