*********** Consultants

I'm really dissapointed at the service that I always get whenever I visit the Gugulethu OM branch

I went to the branch on Friday after waiting for an hour I was told that the systems are offline I must comeback the next day. I came back on Staturday as I needed to make a withdrawal from my Tax free saving I was assisted by one of the consultant or so I thought. I now get an SMS after 3 days that I need to revisit OM offices and sign disinvestment forms ( Why was this not done on Saturday while I was there?) This is the 3rd time this year something like this happens with me where I have to revisit OM branch because of a consultants incompetency. I sent an email yesterday and their response is "Old Mutual strives to resolve your complaint within 10 working days". I need the money so that I can be able to attend my aunt's funeral next week Saturday which will be in Eastern Cape I might not be able to go because of this.