*********** consultant could not help to date since May 2017

I wanted to take over premium payments from my mom's policy since May 2017 but to date this has not been resolved.

1. First consultant said my bank statement & certified ID copy will be required, therefore, we were not assisted... 2. Second consultant said - I need to be present when the change happens, which I did in 23 September 2017, mind you I stay in Johannesburg, I had to drive to Nelspruit, but could not be assisted.... 3. Third consultant said there was no need for me to be present, I simply had to send an email, which I did in front of him, then he said I would only get a response on a Monday. On the same day we requested a form for me to have rights on the policy, but he said there is no need for that., the email would solve everything. Still not assisted... 4. Fourth consultant - a policy number was requested, yet it was available in the original email subject line. I sent it anyway...still not assisted 5. Fifth consultant - told my mother she had to do an HIV test, mind you Nelspruit office is 70km away, all this back and forth was chowing my mom's pocket 6. Sixth consultant - another email said we need to submit the request with both signatures for security reasons....still not assisted

Old Mutual should consider hiring competent people since clearly they have a bunch of *********** individuals who don't know what they are doing. We are tired of being driven from pillar to post. Its either they approve or decline simple!!