JP
Jennifer P

1 reviews | Active since May 2021

26 May 2021, 08:28

*********** company

I cannot recommend Old Mutual. In 2018 we updated personal information, added life cover for myself, added additional covernto my husband's existing life cover. Every 2 years we reviewbour policies. To our horror, my husband has not hadnlife insurance since we upgraded his policy. They upgraded it to dread disease only. Two days ago I filled in a Hippo request on short term insurance for our vehicles. Not one single call since..... these people are incompetant! My husband now has to take out new life insurance, bloodtest again, and he has tremendous fear of needles. He passes out from fear. Now he has to subject himself to trauma all over again, because once *********** person does not know how to do their job.

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Replies (2)
Old Mutual
Old Mutual's reply26 May 2021, 08:33
Official
Dear Jennifer P

Thank you for your review. We apologize for the inconvenience caused. We will investigate and resolve with you directly.
 
 Regards
 Coleen Aanhuizen 
 Old Mutual Complaints Management 
JP
Jennifer P's update26 May 2021, 09:07
Reviewer Update
Awaiting the resolution. Thank you for responding.