*********** call centre staff, poor service.

Very disappointed in old mutual service provided to me. I called on the 7/12/2015 requested to change banking details from Capitec to Nedbank I spoke to Lance Andrews who confirmed the changed. Only to find out he only change a part of my cover. From January they kept debiting R193, i called &spoke to Xabisa &asked if the debit was successful for my cover she said yes, i asked if she was sure,she said yes, i asked her why is it R193 instead of R247 she didn't give me the straight answer.I phoned again spoke to Unathi I asked for the whole amount to be debited because i Know i took a cover of R247 but they keep debiting R193 then only Unathi managed to pick up that the Idiots that i change the banking details with only changed one cover the other cover is still on Capitec. I was furious as too why the other Idiots could not pick that up, why could not tell why they keep debiting R193 instead of R247. The worse part Unathi then told me the policy will lapse because it has been in arrears for 3 months, whose faults is that, I was wasting my time &money calling them &arranging with them to debit the exact amount they fail to pick up the error. Very poor service *********** staff