*********** bad Service

<p>On Monday the 22nd May 2017, I went to the Brakpan Branch at Mall@Carnival to close my Educational Policy everything went well until I received an sms saying my bank account I gave them doesnt correnspond with the one on my surruender form when I phoned head office they couldnt assist me with anything, all they want me to do is to go back to the branch to the application again which will delay the payment which is supposed to take 5 working days, my problem is I took annual leave specifically to do this aapllication as I do not have time to go during the week or on weekends, and I can keep asking me my manager as we are already short staffed as it is and I am not the only employee in our department for him to keep giving me leave, please assist as I have done the application already and its not my fault that they do not teach their consultants how to do their job properly, I want this fix without me having to go back to the branch again to do the same thing.</p> <p> </p> <p>Regards</p> <p>C.M. Mompati</p> <p> ********** 882</p>