*********** and unprofessional

In the beginning of the year I went to and old mutual branch in Jabulani Mall in Soweto to check when I can be able to take my moneys that I have been investing with them. I was told I can be able to do that in September. I called the call center in August to confirm I was told the restriction period ends on the first of September, based on that information I made commitments and arrangements for the unveiling of a tombstone for the month of October. I made commitments to my family. We did all the planning and invitations, we made other expenses in preparation. I then went to old mutual in New TOWN Junction in Johannesburg on the first week of September. Only to be told the funds are still under restriction, they made a mistake the funds will only be available next year September. I could not believe it I was so so shocked and upsetting I mean I made arrangements and commitments and lot of expenses based on the information I was given by them. I called the call center I was sent from pillar to post… I was promised calls will be listened to someone will call me back to feedback…days went there was not calls from them. I had to be the one to chase after them. I mean these people put me is this situation. I spoke to a hush manager or supervisor who promised to listen to the call and call me back this was 8 days ago till today no call. My family has been put in mess by old mutual, I need the funds to do the work, that I had planned to do based on the information given by them, I will not accept the arrogance got from the supervisor or manger by the name of Stephan I will not. I need the funds as per the advice given, as to how the get around the restriction it not my problem.