*********** and ****ty service
Trying to make a call to this company is like pulling teeth. When you finally get to speak to someone they are either not the relevant department and they will transfer your call, which never goes through by the way. Their website is an EPIC FAIL, not at all user-friendly and probably a very ancient model, when clicking on an item it takes you all the way to a new window. One cannot even use these self-help options they list to you as you are wasting your airtime trying to get someone to speak to you. Old mutual your service is extremely ****TY!!!!!!
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Replies (1)'s updateReviewer Update
07 Jul 2022, 11:29Its very unfortunate that a client has to find violent ways of getting attention. I have been investing here for a reason and now my policy has lapsed because of your extremely slow response time. I have just been barely able to get in touch with a person but the call got cut off, at this point i dont know whether my problem will be fixed or i have to, for the tenth time, buy airtime and watch it go to waste listening to your stupid voice robot making noise about the many ways i can interact with your very disappointing website and watsapp options. After that not get any help or my call gets cut off and i dont even get a courtesy call back to complete the call.
's update07 Jul 2022, 11:29
Reviewer Update
Its very unfortunate that a client has to find violent ways of getting attention. I have been investing here for a reason and now my policy has lapsed because of your extremely slow response time. I have just been barely able to get in touch with a person but the call got cut off, at this point i dont know whether my problem will be fixed or i have to, for the tenth time, buy airtime and watch it go to waste listening to your stupid voice robot making noise about the many ways i can interact with your very disappointing website and watsapp options. After that not get any help or my call gets cut off and i dont even get a courtesy call back to complete the call.