*********** and full of excuses

I have moved to the Uk so I requested my policy to be paid out. It is now 8 months later and they are full of excuses. It took 3 months for them to tell me everything they needed because no one actually fully knew. Once I had sent all the info they asked for they then say sorry they can't help me. After I complained someone new helped me and said now there's another form I need to fill in. After I sent that they then tell me they can't read it. So I scan it in and send it as clear as day. Now they say no they can't read it I must post it. Old mutual is already keeping half of my money from my policy, and now they are refusing to pay me out and are constantly coming up with excuses. I'm a pensioner and they ate trying to ***** the little money I have.