*********** and bad service

On the 28 July I went to cancel my RA @ N1City was told to bring an I.D andbank statement, 2days later got an sms saying a document wit a tax number and payslip was also need to complete my request.I gave those in at the Bellville branch with a Ref#,on the 3rd of August I got an sms saying that my request was sent to the Head office and should take about 10 days.On the 18 August I phoned to the HO and spoke to a Unathi who said they hadn't received ANY documents!then I asked her how did I receive the sms which she rep**** that the branch sends once documents are send off, I then phoned to N1City and spoke to a Nathan who said he will give it to his Branch Manager and they should get back to me the same afternoon and he took down all my particulars.And I asked Nathan about the sms and his response was that its the HO that sends out those sms once they receive the documents!Its now Friday the 21 August and I haven't heard anything.