AS
Andre S
1 reviews | Active since Jun 2016
09 Jun 2016, 09:07
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<p>Old Mutual Super Fund is the most useless organisation I have ever come across.</p> <p>Trying to get a Provident Fund sorted due to retrenchment is impossible.</p> <p>Send countless e-mails to Old Mutual and all you get is automated responses stating they they will get back to you shortly but this never happens.</p> <p>Their seems to be no communication within the organisation.</p> <p> </p>
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
09 Jun 2016, 10:16Hi Andre,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve
Kind regards
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's reply09 Jun 2016, 10:16
Official
Hi Andre,
Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve
Kind regards
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's replyOfficial
10 Jun 2016, 07:52Good day andresw
The Old Mutual Superfund Division has sent you an e-mail explaining the reason for the delays. It would appear that the instruction received from your employer was incorrect and therefore we could not affect payment.
I trust that this provides clarity. We will process the instruction the moment we have all the correct documentation.
I trust that this clarifies matters for you.
Regards,
Brent Sellidon
Best regards,
Old Mutual's reply10 Jun 2016, 07:52
Official
Good day andresw
The Old Mutual Superfund Division has sent you an e-mail explaining the reason for the delays. It would appear that the instruction received from your employer was incorrect and therefore we could not affect payment.
I trust that this provides clarity. We will process the instruction the moment we have all the correct documentation.
I trust that this clarifies matters for you.
Regards,
Brent Sellidon
Best regards,