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<p>My Max Investment is due to mature at end June 2016, so I had to submit documents to Old Mutual to process the payment on the maturity date. I was specifically told to check the box at the bottom of the page to only be paid out on the Maturity date or else I would be liable for early withdrawal fees, so I did. I submitted all the documents on 04 May 2016. On 13 May 2016 I was paid out, but was only supposed to be paid on 30 June 2016. I called the Call Centre (Balisa) who confirmed she saw that I had only requested to be paid out on the maturity date, so she would escalate this to management to give me feedback within 2 x working days. I also sent an email requesting this be dealt with urgently. On 18 May 2016 I called for feedback as no-one had bothered to call/email me and spoke to Gerard who said the matter had not been escalated and he would give his personal guarantee that it now would be, but this time it would take 3 x working days. I said this was not acceptable and requested a manager to call me. On 20 May 2016 I called again and spoke to Riaan. I asked to speak to a manager and after 10 minutes on hold was told the manager (Brian Magoti) is in a meeting and there is no other manager for me to speak to. I requested he get that Manager to call me. O/Mutual has made an error by processing my disinvestment prior to 30 June 2016 so I have been penalised with early withdrawal fees. Secondly, there is no Manager who can be bothered to actually deal with me? This is supposed to be a registered Financial Services Provider who are accountable for their actions. Surely such a big corporate has some kind of clue on how to correctly deal with its customers and should give feedback when they say they will - all their calls are recorded!</p>